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Genshin Impact Download Went Back to 0: Here's Why and How to Avoid It

How to Fix Genshin Impact Download Issues

Genshin Impact is a popular open-world action RPG game that allows you to explore a vast fantasy world with various characters, enemies, dungeons, and secrets. The game is free-to-play and available on multiple platforms, including Android, iOS, PlayStation, Windows, and Nintendo Switch. However, many players have encountered problems when trying to download or update the game, such as the download going back to 0%, getting stuck, or failing. In this article, we will explain what causes these issues and how to fix them.

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What is Genshin Impact?

Genshin Impact is a game developed by miHoYo, a Chinese company that also created Honkai Impact 3rd. The game is inspired by various sources, such as The Legend of Zelda: Breath of the Wild, anime, Gnosticism, and world mythologies. The game takes place in the world of Teyvat, where seven nations are ruled by different gods associated with different elements. The game follows the Traveler, an inter-dimensional adventurer who is separated from their twin sibling after landing in Teyvat. Along with their guide Paimon, they embark on a journey to find their sibling and uncover the secrets of the land.

The game features an action-based combat system that uses elemental magic and character-switching. You can control one of four characters in your party at a time, and switch between them quickly during battles. Each character has a unique skill set and weapon type that can be enhanced by leveling up, equipping artifacts and weapons, and unlocking constellations. You can also combine different elements to create powerful reactions that can deal more damage or provide other effects.

The game also has a gacha mechanic, which means you can obtain new characters and items by spending a currency or real money on random draws. The game is regularly updated with new content, such as new characters, regions, quests, events, and features. The game has received generally positive reviews from critics and players alike, praising its combat mechanics, open-world design, graphics, music, and story. However, some criticism has been directed at its endgame content, gacha system, and technical issues.

Why Does Genshin Impact Download Go Back to 0?

One of the most common issues that players face when trying to download or update Genshin Impact is the download going back to 0% after reaching a certain point. This can be very frustrating and time-consuming, especially if you have a slow or unstable internet connection. There are several possible reasons why this happens:

  • Your device does not have enough free disk space to store the game files.

  • Your internet connection is too slow or interrupted by other factors.

  • Your browser settings are preventing the file from downloading properly.

  • The launcher or the game files are corrupted or outdated.

  • The server is overloaded or undergoing maintenance.

Fortunately, there are some solutions that you can try to fix this problem and resume your download. Here are some of the best methods that you can try:

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How to Solve Genshin Impact Download Problems

Check Your Device's Free Space

The first thing you should do is to make sure that your device has enough free disk space to store the game files. Genshin Impact is a large game that requires about 30 GB of storage space on Windows, 9 GB on Android, 12 GB on iOS, and 15 GB on PlayStation. If you don't have enough space, you may encounter download errors or performance issues. To check your device's free space and free up some space, you can follow these steps:




  • Open File Explorer and select This PC.

  • Right-click on the drive where you want to install the game and select Properties.

  • Check the Available space section and see how much free space you have.

  • If you need more space, click on Disk Cleanup and select the files you want to delete.

  • You can also use the Storage Sense feature to automatically free up space by deleting temporary files and emptying the Recycle Bin.


  • Open Settings and tap on Storage.

  • Check the Available space section and see how much free space you have.

  • If you need more space, tap on Free up space and select the files you want to delete.

  • You can also use the Smart Storage feature to automatically free up space by deleting backed-up photos and videos.


  • Open Settings and tap on General.

  • Tap on iPhone Storage and see how much free space you have.

  • If you need more space, tap on Offload Unused Apps or Review Large Attachments and delete the files you don't need.

  • You can also use the iCloud Storage feature to automatically free up space by storing your photos, videos, and messages in the cloud.


  • Open Settings and select Storage.

  • Select System Storage or Extended Storage and see how much free space you have.

  • If you need more space, select Applications, Saved Data, or Media Gallery and delete the files you don't need.

  • You can also use an external hard drive or a USB flash drive to expand your storage capacity.

Test Your Internet Speed

The next thing you should do is to test your internet speed and see if it meets the minimum requirements for downloading Genshin Impact. The game requires a stable and fast internet connection to download and play smoothly. The recommended internet speed for Genshin Impact is at least 5 Mbps for download and 1 Mbps for upload. If your internet speed is too slow or unstable, you may experience download issues or lag in the game. To test your internet speed, you can follow these steps:

  • Go to a reliable speed test website, such as [Speedtest] or [Fast].

  • Click on Go or Test Now and wait for the results.

  • Compare your download and upload speeds with the recommended ones for Genshin Impact.

If your internet speed is too low, try to improve it by doing the following:

  • Move closer to your router or use a wired connection instead of Wi-Fi.

  • Restart your router or modem and check for any firmware updates.

  • Avoid using multiple devices or applications that consume a lot of bandwidth at the same time.

  • Contact your internet service provider and ask for a better plan or service.

Stop Files Opening Instead of Downloading

Another possible reason why your Genshin Impact download goes back to 0% is that your browser settings are preventing the file from downloading properly. Some browsers may try to open the file instead of saving it to your device, which can cause errors or interruptions in the download process. To prevent this from happening, you can change your browser settings to download files instead of opening them. Here's how to do it for some of the most popular browsers:




  • Open Chrome and click on the three-dot icon at the top-right corner and select Settings.

  • Scroll down and click on Advanced.

  • Under Privacy and security, click on Site Settings.

  • Under Permissions, click on Additional permissions and then Automatic downloads.

  • Make sure that the Ask when a site tries to download files automatically after the first file option is enabled.


Open Firefox and click on the three-line icon at the top-right corner




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